Free UK Shipping when you spend £75 or more!
Free UK Shipping when you spend £75 or more!

CLIENTS SERVICE

Welcome to Dalila DCarvalho*.

In this section you can find detailed information on our online policies and procedures.

You can also use this area to know more about your shopping order and returns information. If you prefer to speak with one of our Customer Advisors, feel free to contact us.

 

 Call us: +44 7368222590
Mon-Sat 9am-5pm

 

  Send a message 
We’ll reply within 24 hours

 

 

Thank you!

Dalila DCarvalho

SHIPPING TO UK

 

Standard Shipping

Delivery in 3-5 working days

£ 3.99

 

Express Shipping

Delivery in 1-3 working days ( guaranteed evening shipping )

£ 4.10

 

Saturday Shipping

Delivery guaranteed on Saturday morning for orders placed on weekdays until Friday at 3 pm

£ 8.00

 

Next Day Shipping

Delivery guaranteed next working day for orders placed by 3 pm

£ 8.00

Note: Shipping for outside UK may be more expensive. Please contact us here info@daliladcarvalho.com for more information regarding the shipping

 

RETURN AND REFUND POLICY

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 minutes without giving any reason for doing so.

The deadline for cancelling ( returning ) an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

. By email: Info@daliladcarvalho.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:
. The Goods were purchased in the last 14 days
. The Goods are in the original packaging
. The Goods were not used or damaged
. You have the receipt or proof of purchase

The following Goods cannot be returned:
. The supply of Goods made to Your specifications or clearly personalized.
. The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
. The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
. The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

400 Valence Avenue, RM8 3QU, Dagenham UK

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanges

If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

. By email: Info@daliladcarvalho.com

FREQUENT ASKED QUESTIONS

Q. You have any physical store?

A. Unfortunately we don’t have any physical store now, but we are planning to open new store as soon as possible.

Q. Benefits of registering?

A. Create an account for access to exclusive areas and services dedicated to our customers:

– Wish List
– My Orders
– Fast Checkout

When you register at Dalila DCarvalho you will be able to have access to your account and your personal details.

Q. I cannot log into my account. What should I do?

A. If you forgot your password, click the “Forgot your password?” link on the Login page and follow the procedure to change it.

For further assistance, contact us, we will be happy to assist you.

Q. Is secure to shopping online?

A. Yes, on Dalila DCarvalho every purchase is made with maximum security. The website has a secure system of shopping and payment.

Q. How can I be placing an order?

A. Placing an order couldn’t be easier – just use the navigation or the search bar at the top of the page to find the product you’d like and then add it to your bag to complete your order, click on your bag and follow our simple checkout process.
If you’d still like some help just contact our customer service here info@daliladcarvalho.com we will be happy to help you.

Q. How long it will take to receive the order confirmation?

A. We may be dealing with a high volume of order request. Please be patient and allow us sometime to check the stock.

Q. Order status?

Order being prepared:

The order has been confirmed and we have already sent a confirmation email with the Order Number.

Order has shipped:

As soon as the order is shipped from Royal Mail, we will send you a confirmation email with the Tracking Number to track the delivery.

Q. I made mistake or ordered the wrong thing, what should I do?

A. Don’t panic. You can cancel your order within 30 minutes of placing it then reorder. If 30 minutes have passed, you can return it to us for a refund once you receive them.

Q. I can cancel my order?

A. Yes, but only within 30 minutes of placing it. After 30 minutes, neither you nor customer services will be able to cancel your order. You can however return most unwanted items to us for a refund once you receive them. Please click here info@daliladcarvalho.com to cancel your order.

Q. I’ve cancelled my order but not received an email confirmation, what do I do?

A. We may be dealing with a high volume of customer requests – please allow a little time for the email to come through to you. If you have any concerns about an order, please contact us.

Q. Can I amend my order?

Q. Can I amend my order?
A. Yes, you can.
• Billing address
You can change your billing address within 15 minutes of placing your order. Please contact info@daliladcarvalho.com who will be able to do this for you.
• Delivery address
You can change your delivery address within 30 minutes of placing your order. Please contact info@daliladcarvalho.com who will be able to do this for you.
• All other amends
Unfortunately, once you’ve placed your order, we are unable to make any other amends. This means we cannot change your payment details or the quantity, size or colour of the item you’ve ordered.
You can however cancel your order within 30 minutes of placing it.

Q. Why I can’t see my order details in my account?

A. Please allow a little time for your order to show. If you have any concerns about an order, please contact info@daliladcarvalho.com for help.

Q. Why has my order been cancelled?

A. Probable the product you chosen is out of stock and the system has not been updated. Or it may be that unusual activity has been detected on your account and we’re investigating it, both for the protection of our other customers and for you, to ensure no one else is using your account details. Please contact us to find out more about your cancelation.

Q. I’m buying a product as a gift. How can I hide the price?

A. We can remove the price from your parcel summary documents if you let us know it’s a gift.

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