Free UK Shipping when you spend £75 or more!
Free UK Shipping when you spend £75 or more!

FAQs

Q. You have any physical store?

A. Unfortunately we don’t have any physical store now, but we are planning to open new store as soon as possible.

Q. Benefits of registering?

A. Create an account for access to exclusive areas and services dedicated to our customers:

– Wish List
– My Orders
– Fast Checkout

When you register at Dalila DCarvalho you will be able to have access to your account and your personal details.

Q. I cannot log into my account. What should I do?

A. If you forgot your password, click the “Forgot your password?” link on the Login page and follow the procedure to change it.

For further assistance, contact us, we will be happy to assist you.

Q. Is secure to shopping online?

A. Yes, on Dalila DCarvalho every purchase is made with maximum security. The website has a secure system of shopping and payment.

Q. How can I be placing an order?

A. Placing an order couldn’t be easier – just use the navigation or the search bar at the top of the page to find the product you’d like and then add it to your bag to complete your order, click on your bag and follow our simple checkout process.
If you’d still like some help just contact our customer service here info@daliladcarvalho.com we will be happy to help you.

Q. How long it will take to receive the order confirmation?

A. We may be dealing with a high volume of order request. Please be patient and allow us sometime to check the stock.

Q. Order status?

Order being prepared:

The order has been confirmed and we have already sent a confirmation email with the Order Number.

Order has shipped:

As soon as the order is shipped from Royal Mail, we will send you a confirmation email with the Tracking Number to track the delivery.

Q. I made mistake or ordered the wrong thing, what should I do?

A. Don’t panic. You can cancel your order within 30 minutes of placing it then reorder. If 30 minutes have passed, you can return it to us for a refund once you receive them.

Q. I can cancel my order?

A. Yes, but only within 30 minutes of placing it. After 30 minutes, neither you nor customer services will be able to cancel your order. You can however return most unwanted items to us for a refund once you receive them. Please click here info@daliladcarvalho.com to cancel your order.

Q. I’ve cancelled my order but not received an email confirmation, what do I do?

A. We may be dealing with a high volume of customer requests – please allow a little time for the email to come through to you. If you have any concerns about an order, please contact us.

Q. Can I amend my order?

Q. Can I amend my order?
A. Yes, you can.
• Billing address
You can change your billing address within 15 minutes of placing your order. Please contact info@daliladcarvalho.com who will be able to do this for you.
• Delivery address
You can change your delivery address within 30 minutes of placing your order. Please contact info@daliladcarvalho.com who will be able to do this for you.
• All other amends
Unfortunately, once you’ve placed your order, we are unable to make any other amends. This means we cannot change your payment details or the quantity, size or colour of the item you’ve ordered.
You can however cancel your order within 30 minutes of placing it.

Q. Why I can’t see my order details in my account?

A. Please allow a little time for your order to show. If you have any concerns about an order, please contact info@daliladcarvalho.com for help.

Q. Why has my order been cancelled?

A. Probable the product you chosen is out of stock and the system has not been updated. Or it may be that unusual activity has been detected on your account and we’re investigating it, both for the protection of our other customers and for you, to ensure no one else is using your account details. Please contact us to find out more about your cancelation.

Q. I’m buying a product as a gift. How can I hide the price?

A. We can remove the price from your parcel summary documents if you let us know it’s a gift.

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